We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability and there are some useful links on our accessibility guide.


How accessible this website is

We know some parts of this website are not fully accessible:

  • maps may be difficult to navigate with a keyboard alone and hard to read for users with a visual impairment
  • images from other sites, such as our Facebook feed, may not contain alternative text

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint,contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Biggin Hill Memorial Museum is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the exemptions listed below.

Non accessible content

The content listed below is non-accessible for the following reasons:

  • News feed images imported automatically from other websites:

the site features a Facebook feed which may feature posts drawn from Facebook groups and pages outside of our direct control. The social nature of Facebook, and the ability to share images from multiple sources may mean that some images linking to Facebook posts lack alternative text.

  • Content that’s not within the scope of the accessibility regulations:

Online maps and mapping services are exempt from meeting the accessibility regulations as long as essential information is provided in an accessible digital manner for maps intended for navigational use. On our site the location content, including address, is available in the visiting sites and museums listings and can be found via a text search as well as via the map.

Preparation of this accessibility statement

This statement was confirmed with MSO, the website developer on launch and last reviewed in October 2020.